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Redwood City, CA
1-800-348-8911

ABOUT THE 9-1-1 CARES PROJECT

June, 2008

Hello friends.

The events of September 11th will ever change our world and the 911 profession. The 911 Cares project was originally designed specifically to support the 911 professionals involved and affected by the tragic attacks.

It has evolved into much more. We now work under the motto, “supporting everyday heroes”. Before 911 CARES there was no national organization that helped 9-1-1 and emergency communications professionals. 911 CARES works hard  to offer emotional support and often financial assistance for communicators in crisis. Visit www.911cares.com to read current “911 CARES Activations”.

Examples of how 911 CARES can help an agency in need:

Stress De-Briefings
We offer free stress de-briefings after an agency has had a difficult call for service or a loss within their work family. We have done this immediately after September 11th, hurricane Katrina, the NIU shooting, and many more. These de-briefings are 100% confidential. The event that we de-brief does not need to be a national event, any overwhelmingly stressful event is within our guidelines.

Stress Management, Emotional Support, Requests for Spiritual Support
Is one of your dispatchers seriously ill? How about one of their children? Has there been a sudden or tragic accident or tragedy that you need some help with?

We e-mail our “911 CARES Activations” and we post them to various web groups, NENA Chapters and APCO Chapters and other means to get the word out. Maybe you are looking for fellow dispatchers to add you to their prayer circle, resources for the situation you are involved in or would like to request cards or well wishes to sent to your agency or an individual dispatch professional.

Financial Support

If there is a need for financial assistance, in very special situations, 911 CARES may be able to help you. If insurance or other assistance programs can’t help, we may be able to. We have raised thousands of dollars to help defray immediate housing needs after flood or fires, medical needs or burial costs. We have also done a great deal of work helping families stay at temporary housing like the Ronald McDonald house while their child is at a Children’s hospital or burn center. We only help 9-1-1 and emergency communications professionals. Though we would love to help field responders, we are limited to assisting calltakers, dispatchers and those that work within the communications center. We DO extend 911 CARES to the children and immediate family members of telecommunications professionals.

Who We Are:

911 CARES is one of the PSTC family of companies. PSTC is America’s largest in-service training provider. We started the organization with funding coming only from PSTC. Now we accept donations from various dispatch organizations, we sell products that promotes our profession and it allows us to dedicate sales profits to various Activations. You can go shopping or view the current 911 CARES Activations at www.911cares.com  - If you need to contact us, call 650-591-7911 or e-mail Kevin@pstc911.com

How to Request a 911 CARES Activation:
We receive hundreds of CARES Activations. If you follow the general guidelines below, your Activation will be handled quicker. Remember, 911 CARES is a volunteer organization and everyone that works within the administration volunteers their time and efforts for 911 CARES. E-mail your request to Kevin@pstc911.com – If you don’t hear back from us in 48 hours, please fax it to 650-591-8911 or call us at 650-591-7911 and check the status of your request.

Requesting guidelines:
(You can cut and paste this into an e-mail and answer each bullet point)

  • Write a summary of what is going on specifically. Include agency name and the individual names of the people involved.
  • Make sure you write the story or request for someone that doesn’t know your agency or the people involved. It should “grab” the reader so they feel a need to help the person or agency you are writing about.
  • Include a contact name (you or someone else that can be the “go to” person and keep us updated) and the contact e-mail.
  • We need the best mailing address where people or agencies can send cards, letters or notes. Be specific and include the complete address.
  • If you request is for financial assistance, let the reader know who the check should be made out to, the bank or address where it should be sent and any goal of how much money is needed. You MUST explain exactly what the money is needed for and what the goal amount is. We do not cover things covered by insurance.
  • If you have questions, call us or e-mail Kevin@pstc911.com

How you can make a donation:
Direct donations – Make checks out to 911 CARES. Mail them to
PSTC 911 CARES – PO Box 5508 – Redwood City – CA – 94063.

You can also call us at 650-591-7911 x-105 and make a direct donation via Visa, MasterCard or American Express. You can also donate online at www.911cares.com – click on shopping and then the donation link.

Agencies can request a “911 cares piggy bank” to display in their dispatch center. We give you the bank for FREE and you just put your spare change in it and send 911 CARES a check once in awhile. To get a piggy bank, just e-mail Catherine@pstc911.com or call us at 650-595-5202 x105.

Thanks for supporting 911 CARES!

Kevin Willet
CEO
www.911cares.com

 

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